"CCAP has given us the exposure and reach to the larger services community. We find that events conducted are relevant to our current and future needs -- bridging the gaps seen in all aspects of running the organization – human resources, operations, strategy, marketing, and most importantly on customer experience. They are well-organized, with resource persons having the relevant expertise in their respective fields."

Tat Baqui Assistant, Vice President; Action Labs IT Services Phils Corp.

"We owe much of our growth to CCAP. The standards they’ve set has guided us to be the best that we can be. Through this partnership, we were able to expand our circle of connections and meet incredible people with fascinating stories. People who’ve given reality to our dreams and helped us achieve our goals. Through this opportunity, more avenues were opened for us to connect with our clients and earn their trust. This allowed us to know them more. Ultimately, it allowed us to pay forward the goodwill that was shared to us. CCAP’s dedication to the development of our business is evident in their initiative in conducting constant trainings and conferences that continued to hone our skills, fortify our effort and in turn enrich our performance. We wouldn’t have been able to overcome obstacles and achieve the feats that we now learn from and enjoy without the support that they have extended to us. With the number of years that we’ve been associated with CCAP, our clients are comforted by the fact that Admerex, is a proud member of the respectable organization. Roberto H. Dizon Jr. President and CEO Admerex Solutions Inc. "

Roberto H. Dizon Jr., President and CEO; Admerex

"Collection House International BPO, Inc. has, since time immemorial, been focused in honing the members of its organization and its continuous development as a key member in the collections industry. Partnering with Contact Center Association of the Philippines has been pivotal in this growth. Through our association with CCAP, we have been able to effectively reach out to our counterparts within the industry and was able to create more meaningful relationships with them. CCAP has created an avenue where, we not only meet online, but also are able to mingle with one another through friendly physical competitions as well as mentally engaging CCAP sponsored conferences. The conferences offered by CCAP also greatly contributed to the enrichment of our leadership team. By enlisting high calibre speakers from different companies and industries, our young leaders that have attended the said conferences have been emboldened to climb to greater heights of their practice. It is also through these sessions that we are able to enhance existing skills sets as well as add more to our already formidable arsenal of tools. Since the inception of our partnership with CCAP we have never looked back, as we now look forward to a brighter future with them by our side. "

Francez Annonuevo, Shared Services Manager; Collection House

"Being associated with the Contact Center Association of the Philippines (CCAP) for the past 7 years has been a fairly holistic experience for us. Not only does CCAP provide a platform for exchange of ideas, best practices and new technologies to the contact center industry, but it also takes into consideration aspects like health and wellness, professional development and career marketing. We, at Wipro, have been consistently participating in events and conferences organized by CCAP. This has not only helped us provide solutions at the industry level, but also put forth some of the regional challenges that are commonly faced. We have been enriching our workforce by having employees participate in programs like the Annual TL Summit to become future leaders , The annual Contact Island conference where I was invited as a panelist . Theme of the conference was “Re-imagining CX: The Future and Beyond.” The panel comprised of thought leaders from various industries who discussed their experiences and perspectives in leading their organizations through CX transformation journeys towards making Philippines the CX capital of the World. Our other CCAP engagements include active participations in industry relevant issues that include Citira Bill, Regional growth, ease of doing business through GMM & CEO forum Engagements like this have been making a lot of difference for us–helping us grow as an organization. We look forward to more such opportunities for collaboration and collective development."

Aseem Roy, Country Head; WiPro BPO Philippines Ltd Inc.